Frequently Asked Questions

Please read our FAQ before sending us a message.

What shipping carriers do you use?

We ship all items by UPS/FedEx/DHL International Express to customers. Note: UPS/FedEx/DHL does not deliver on weekends or national holidays.

How long will it take to get my order?

It depends on where you are. Once you place an order, we will arrange to ship out the according products in 2-4 business days. It usually takes about 10-18 business days to arrive. A few orders may arrive in more than 20 business days. Delivery details will be provided in your confirmation email.

How can I track my order?

You can go to your account and track your package. We will also send tracking info to your email. You can also contact customer service [email protected] to confirm your tracking info

I can't receive order confirmation and tracking info in my email.

The order confirmation and tracking info will be sent to your email. Be sure you enter the right contact email in the checkout page. You can also contact us to check your tracking info.

What payment methods do you accept?

Accepted Payment Methods: Credit/Debit Cards (MasterCard, Visa, and Discover) Paypal

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact us directly and we’ll take you through the process.

Send us an email